The Provinces of British Columbia, Ontario and Quebec have regulations which members of the travel industry must follow. They also have a Consumer Protection or Travel Assurance Fund which may provide reimbursement of monies paid to a registered travel agency for travel services that are not provided due to the bankruptcy or insolvency of a registered travel agency, tour operator or end supplier (airline or cruise line). The requirements and eligibility for filing a claim to a Fund, varies against among the regulated provinces. Depending on where you reside in Canada, industry professionals or consumers may pay into the Fund based on the type of travel they sell or purchase.
We recommend when you travel to book with an ACTA Travel Agent to make sure you are working with the reputable travel professionals. An ACTA Travel Agent has the tools, knowledge and expertise to assist you should any problems arise before, during or after your trip.
Within the regulated provinces of British Columbia, Ontario and Quebec, you can contact the provincial consumer protection office in your region to discuss and lodge your complaint:
British Columbia - Consumer Protection BC
Tel: 604-320-1667 or 1-888-564-9963
Ontario - Travel Industry Council of Ontario (TICO)
Québec - Office de la protection du consommateur (OPC)
In all provinces, you may contact your local Better Business Bureau to register a complaint. For Better Business Bureau locations across Canada, please visit their website at www.bbb.org/Canada/find-a-bbb/.