10 steps to finding a Travel Agent

Finding a travel agency and travel agent you can trust can be as easy as finding agencies in your area that belong to the Association of Canadian Travel Agencies (ACTA).

Here are ten steps you can take to help in your search for the travel professionals who can turn your imagination into reality. 


1. Go to ACTA.ca and use the Travel Directory to find agencies within in your area and ones that specialize in your chosen destination and mode of travel. 


2. Look for the ACTA logo (pictured at the top of our webpage) at the agency’s offices or ask if the agency is a member of ACTA, the Association of Canadian Travel Agencies. Members must adhere to a Code of Ethics and a Code of Standards that help to protect the consumer. 


3. In regulated provinces (B.C., Ontario, Quebec), look for the logo (pictured below) of the regulating body that signifies the consumer is protected under the law and can recover money if an agency fails to deliver the promised service.

4. Seek out, through media advertising, websites and references, agencies that specialize in destinations you want to visit or modes of travel you want to use. Telephone agencies and ask questions about your vacation plans to find one that best suits your needs and your own expectations. 


5. Ask family members, friends and neighbours if they have dealt with and trust a travel agent. Reviews from others are excellent ways to find agencies and even individual agents who deliver satisfaction. 


6. Ask the first travel agent who serves you if he or she has visited or can direct you to someone who has visited your preferred destination or who specializes in the type of travel you want, such as eco-tourism or family fun or business travel. 


7. Ask to see the credentials of your agent; these might include the designation (pictured below) of CTC (Certified Travel Counsellor) or CTM (Certified Travel Manager).


8. Look for agencies and agents who want to establish a long-term relationship with you and to gain knowledge of your family’s needs so you will be able to go back to the agency and agent year after year. 


9. Ask agents what fees you will be charged both as service fees by the agency and as charges, surcharges, fees and taxes by the various service providers supplying the components of your journey. 


10.If you have any doubts, check out the agency’s track record by calling ACTA or checking with the local Better Business Bureau for complaints against the agency.